OUR POLICY ON
We know sometimes things change, please take note of our cancellation policy before booking.
Early cancellations (up to 3 hours before start of class). You can cancel class bookings up to 3 hours in advance only online. If you paid by class pass, your class will be credited back to your account.
Late cancellations (within 3 hours of start of class). We understand that cancellations are sometimes unavoidable – but cancelling late or not attending at all often stops other students from booking places in that class. If you cancel a class booking within 3 hours of the class start time, the class will not be credited back to your pass or refunded. For unlimited pass holders, late cancellations and no-shows will incur a penalty per session. If you get 3 penalties you will be given a warning, if you get 5 penalties your season pass may be revoked, this will be at the discretion of the studio . Our aim is to improve the Powder Yoga experience for everyone and make it easier for all students to be able to attend the classes they want to.
Class passes and packs begin on the day they are purchased. If you purchase a 7 day pass on the 1st of the month, this will expire on the 7th of the month. This is the same for all our consecutive day passes and season passes unless a specific end date is specified for the pass.
If your purchase a discounted pass online you will be required to present your discount card / voucher on arrival at the studio. If you cannot present your card / voucher you will have to pay the remaining balance for the class in order to attend.
We require that you sign into class a minimum of 5 minutes prior to the class start time. If you have not signed in by this time your space will be opened up to allow drop ins. If you arrive 10 minutes after the class has started, you will not be able to attend the class and this will be treated as a late cancellation.
Please always check in at front desk before your class, otherwise we will charge you as a no-show.
If you are on an unlimited contract and you late cancel or no-show 3 times over a month period, the option to book online might be suspended for a month.
UNLIMITED SEASON PASSES
Please note season passes are non-refundable once purchased. If the studio has to close due to COVID-19 then we will not offer any partial refunds on passes for the time closed. Should we have to close for the whole season, we will also not offer any refunds on passes.
For private instructor bookings you are required to pay a 10,000 yen deposit to secure your desired time and instructor. The remaining balance is due by the start of your lesson. For bookings cancelled up to 48 hours before the start of your lesson your deposit will be returned in full. For bookings cancelled with less than 48 hours notice you will not be eligible for a refund of your deposit. If you cancel with less than 48 hours notice you can reschedule your appointment to another time slot with an admin fee of 2000 yen.
WORKSHOPS + COURSES
A refund (minus a 10% admin fee) will be made for cancellations made more than 14 days before the start date. For cancellations less than 14 days before the course or workshop there will be no refunds or transfers unless:
- the course/ workshop is full and your place can be filled from a waiting list, or
- you are sick/injured/pregnant and can provide a doctor’s note
In these cases we will refund the fee, minus a 20% admin fee. All clients are asked to agree to Powder Yoga’s terms and conditions upon booking a course or workshop
If a course or workshop is cancelled you will be offered either a cash refund or the option of being transferred to an alternative event. Once you have committed to a course or workshop, we recommend that you attend the scheduled number of sessions to get the most out of the programme.
We are unable to give refunds in the case of cancelled transport (trains, aeroplanes etc). Please ensure you take out relevant insurance to protect yourself against this.
Refunds are not possible to be made retrospectively. If we have not heard from you by 24 hours following the end of a workshop we will not be able to process any refunds.
We reserve the right to cancel a workshop for any reason. Whilst we would only do this in exceptional circumstances that mean we are unable to offer the workshop as advertised, or if there are insufficient numbers booked onto the workshop to make it viable for the teacher taking the workshop. Should this happen, we will notify you as soon as we have knowledge of the cancellation and will refund you the full amount you have paid us in respect of the workshop. We will not be responsible for any additional expenses which you may have incurred in respect of the workshop, including travel, accommodation or exchange rate losses.
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We have classes to suit all levels and abilities. See you on the mat!